Time is ticking, productivity is dropping, costs are rising, and communication is lacking. It’s the story of so many businesses during a major incident, but it doesn’t need to be yours.
Not only can Advyza communicate exclusively with those users affected by an outage and remove forever the need to manually update large distribution lists, it has multiple other benefits over email, that are designed to save you time, money and increase productivity.
Feature |
Email |
Advyza |
Benefit |
Engages the affected users of applications both on premise or in the Cloud |
No |
Yes |
Advyza knows who uses what, so it is able to communicate with your users when others can't. |
Reduces licence costs |
No |
Yes |
Advyza constantly monitors and remembers who uses which software and when, enabling IT to accurately manage licencing and reduce wastage |
Improves IT service levels |
No |
Yes |
Advyza keeps affected users informed of outages, allowing Support to focus on other issues rather than fielding calls related to known outages |
Improves business productivity |
No |
Yes |
Advyza keeps affected users informed during all phases of an outage, allowing them to adjust their work during the downtime and resume using the system once it's restored. |
Can stop an application at launch |
No |
Yes |
Advyza prevents users from accessing the system during maintenance windows reducing the risk of corrupting data integrity |
Triggers a message only when the application is launched or is currently in use |
No |
Yes |
Advyza stops background noise by providing real time information only to users who are trying to access the application during an outage. |
Triggers a message from a web site being launched |
No |
Yes |
Advyza knows who uses a cloud application even if it is outside of IT's direct control and ensures that the users of these web applications are informed about outages. |
Stops users seeing meaningless error
messages |
No |
Yes |
Advyza replaces the confusing application error messages presented to a user with informative messages about exactly what is happening and when. |
Dynamically targets users based on previous application usage |
No |
Yes |
Advyza dynamically learns who uses a service. This real-time understanding means that Advyza is always up to date, removing the need for manually updated distribution lists. |
Warns of imminent downtime, notifies during downtime and alerts when service is restored |
No |
Yes |
Advyza manages outages as a defined process, involving early ‘warning’ of scheduled events, 'in progress' during the outage and 'resolved' when the service is available. |
Improves customers' perception of IT |
No |
Yes |
Advyza increases satisfaction and acceptance of service interruptions by engaging only the affected users with relevant information that helps them stay productive. |
Adapts outage information to local time |
No |
Yes |
Advyza ensures communication is displayed in the user's local time. |